Reference

Terms That Govern Your 98ok Account

These terms set out what you agree to when you open and use a 98ok account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

bKash · Nagad · RocketAccount Wallet RulesJurisdiction-Dependent AccessFair Use Policy
98ok Terms That Govern Your 98ok Account
TERMS CONTACT

Questions About These Terms

If something in these terms is unclear — whether it is about your wallet, a transaction through bKash or Nagad, or how a rule applies to your account — reach out through any of the channels below. Our team can clarify what a clause means for your specific situation and direct you to the right process if you need a formal review.

Live Chat Start a chat session from any page on 98ok. Describe your terms question and our team will walk you through the relevant clause and what it means for your account.
Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your account or a recent transaction.
Account Help Centre The Help Centre has a dedicated section for account rules, wallet policies, and eligibility questions — searchable and updated when terms change.
HOW WE OPERATE

How 98ok Handles Your Account Data

We collect only what we need to run your account securely — your registration details, transaction records for bKash, Nagad, and Rocket activity, and session data used to detect unusual access. We do not sell your personal data to third parties. If you want to know what we hold, you can request a summary through our support team.

Data Retention We keep account and transaction records for as long as your account is active and for a period after closure, as required by the rules of regions we operate in.
Account Security Your account is protected by password and OTP verification. If you notice a login you did not make, contact support immediately to freeze the account.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.
Data Requests To request a copy of your data, ask for a correction, or close your account and request deletion, contact our support team in writing via email or live chat.

Common Questions on Our Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, wallet rules, data, and what to do if something is unclear.

Account eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that online gaming is permitted where you are before registering.

No. Deposits must come from a payment account registered in your own name. Transactions from third-party wallets may be flagged and held pending verification.

We post the revised terms here with the effective date. Continuing to use your account after that date means you accept the changes. We recommend checking this page periodically.

Contact our support team by email or live chat with your account details. We will confirm what data we hold and provide a summary within a reasonable timeframe.

Withdrawals require identity verification to be complete on your account. If your documents have not been reviewed yet, submit them through the account settings page and contact support to expedite.

It means 98ok does not confirm that access is lawful in every location. Check your local rules before using the platform. We serve only regions where we are able to operate under applicable requirements.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.