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What Governs Your Account on 98ok

These legal terms set out the rules that apply when you open and use an account with us — covering eligibility, account conduct, payment processing through bKash, Nagad, and Rocket, and how disputes are handled.

Eligibility ConditionsAccount RulesPayment TermsDispute ProcessPolicy Updates
98ok What Governs Your Account on 98ok
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Controls

We take the security of your account and personal data seriously. Here is how we handle the key areas — from how long we keep your information to what you can ask us to change or remove.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold by contacting support via email.

Account Security

Your account is protected with password authentication and OTP verification on login. If you access 98ok from a new device, you will be asked to confirm via a one-time code sent to your registered number.

Cookies and Tracking

We use cookies to keep your session active and to understand how the site is used. You can manage cookie preferences through your browser settings. Disabling cookies may affect how your account functions.

Requesting Changes

You can request corrections to your account details or ask us to delete data we no longer need to hold. Send these requests to our support email and we will confirm receipt and next steps.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to dispute a decision, or need to request account data, our support team handles legal queries through the channels below. For formal written requests, email is the right path — live chat is faster for account-level questions.

Team online

Live Chat

Reach our support team directly from the 98ok site. Available for account queries, payment verification questions, and general legal clarifications during operating hours.

Email Support

Send formal requests — including data access, account closure, or dispute submissions — to our support email. We respond to legal queries within a reasonable timeframe.

Account Help Centre

Our help centre covers common legal questions: what happens when an account is suspended, how to appeal a decision, and what documents are needed for withdrawal verification.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, eligibility, data, and how to raise a concern with us.

You must be of legal age in your jurisdiction and in a region where accessing this platform is permitted under local law. We do not determine eligibility on your behalf — that is your responsibility to confirm.

We may suspend or close your account if the terms are breached. You will be notified and given the opportunity to respond before any permanent action is taken, except in cases of fraud or serious misconduct.

Yes. Send a written request to our support email and we will provide a summary of the personal data we hold on your account. We aim to respond within a reasonable period from the date of your request.

Contact our support team via live chat for account-level disputes or by email for formal written submissions. Include your account details and a clear description of the issue so we can investigate promptly.

We record the wallet type and reference used for each transaction for verification purposes. We do not store your full wallet credentials. Withdrawal requests are matched against the wallet used for deposits.

Contact support immediately via live chat. We can place a temporary hold on your account while we investigate. Change your password and check your registered phone number for any OTP activity you did not initiate.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.